We strongly advise you to
contact us to make a return request within 7 days of receiving your order to
ensure you arrive at the warehouse within 14 days. Please contact us using the
My account on alrimaya website or sending an email to [email protected]
If the product contains a security sticker, it must be kept. If the
security sticker is removed, then the return of the item will not fulfill our
terms of the return policy and will not be returned.
We do not accept products that are damaged as a result of misuse or
that show signs of wear, even if they are still under warranty unless there is
a manufacturing defect. We reserve the right to check defects and we will
repair or replace faulty products at our discretion
For reasons of health, some items are not replaceable or return,
such as sleeping bags .......... etc
Guns are not refunded or exchanged after the license issued by the
Ministry of the Interior, except on the same day of purchase prior to delivery
of the documents to the Ministry of Interior, which is covered by a
comprehensive guarantee for one year.
If you are dissatisfied with the product, or if there is a defect
in the product, within 14 days from the receipt of the product ordered, you may
request a "return/product return request" to return the product to
You must contact us to fill out the "Request for Refund"
form before you initiate the recovery process. The refund request is valid for
14 days from the date of delivery
If the product is returned due to a defect in the product or a
defect from the manufacturer or as a result of damage during the delivery of
the product or due to the delivery of the wrong or incorrect product, no
additional charges will be charged for the shipping service or the bank
transfer fees. Refunds for other reasons, (Customer need to change the product
or change customer's desire in general) will be charged shipping charges or
bank transfer charges to the customer.
When processing the return order of the product, the product must
be in its original state with all accessories and with an instruction manual. We
do not accept the return of products containing scratches or were damaged due
to misuse. We have the right not to accept the return of products that do not
meet the above criteria.
For health reasons, some items are not replaceable or return, such
as sleeping bags .......... etc
Items and products to be replaced or returned for inspection by the
alrimaya warehouse to ensure that the product is not damaged after the sale and
arimaya.com reserved the right to accept the return or not.
Return and Exchange
The Return and Exchange of Alrimaya policy provides a clear vision
of how the product can be returned in a manner that satisfies the customer and
preserves the company's rights.
If you do not want the product or it is defective products, the
return order request to be made using the My account on alrimaya website or
sending an email to [email protected] within 14 days of receiving your order
from the shipping company to return the product to the www.alrimaya.com.
Order Return Process
If you receive your product from our approved shipping companies
(SMSA-ARAMEX-DHL-FETCHER) (Samsa - Aramex - DHL - Fetcher ...) After
communicating sending the request through alrimaya website or email to
[email protected] will create a return
request and sent to customer email, the Airway bill needs to be printed and
paste it on the carton.
If you have received your product from one of our stores, you
should check the same store or email to us on [email protected] with all
After we receive the returned product, we will check for exchange
or refund. After the inspection by our technicians that the product meets the
conditions of packing and the existence of full accessories, it depends on the
report given by our technical team ( Approve or Reject ), if approved we will
exchange or refund the product amount. refund will be within 14 days maximum.
If the same product is not available for exchange, we will try to
provide replace with another product. we will contact you for an alternative
Warranty, Maintenance and Repair
Warranty Policy The products sold by us are covered by a
one-year/two-year warranty according to each product. The warranty will take
effect from the date of purchase.
You should read the Owner's Handbook before using the product to
ensure that it meets safety and safety standards.
All products sold on our website have been validated and are ready
for use when shipped. If there is any problem with the product, we recommend
that you contact the directly Or by email [email protected]
Warranty Rules & Regulations
To avail of warranty services, please bring your original purchase
invoice to match the serial number of the product and to ensure that the
warranty period is effective.
The warranty covers repair or replacement of spare parts free of
charge if it is a manufacturing defect. Warranty does not imply replacement or
refund of the product.
Excluded from the warranty service are faults resulting from misuse
of the product or noncompliance with the instructions of use in the product
manual or instructions referred to in the Internet and digital pages, Breakage
or physical damage as well as exposing the device to external elements such as
liquids, humidity or extreme temperatures
Unauthorized repair attempts that result in damaging the device as
well as using non-SASO certified spare parts.